🧭 When to Contact Support
Contact support if you experience any of the following:- Errors or unexpected behavior in the application
- Features not working as expected
- Issues with app configuration, workflows, or integrations
- Problems with Figma import or Storyboard View
- Account or access-related issues
🔍 Before You Contact Support
Before reaching out, try the following:- Review the relevant documentation and guides
- Check the FAQ section
- Explore Blogs and Updates for tips, best practices, and known issues
💡 Checking these resources may help you resolve common issues faster.
📩 How to Contact Support
💬 In-App Support
Use the Help button within the application for quick assistance:- Click the Help button
- Start a chat with the support team
- Describe your issue and provide relevant details
⚡ This is the fastest way to get help for general questions or quick guidance.
📧 Email Support
For detailed issues or when attachments are required, contact support via email: support@101digital.io📋 Information to Include
To help resolve your issue quickly, include the following:- Project / App Name
- Project / App Link
- Description of the issue
- Steps to reproduce the problem
- Expected vs actual behavior
- Screenshots or screen recordings (if applicable)
⚠️ Providing complete information helps us investigate and respond more efficiently.
⏱️ Response Time
Our support team typically responds within:- 24–48 hours for general queries
- Faster for critical issues
🐞 Reporting Bugs
When reporting a bug, include:- A clear description of the issue
- Steps to reproduce the issue
- Any error messages (if available)
- Screenshots or recordings
💡 Detailed reports help us resolve issues faster.